Now offering at-home test drives & hassle-free delivery.

Dear team members, guests and community members:

For more than 60 years, the health and safety of our team and our guests has always been our top priority for Baxter Auto Group. During this unprecedented situation of the COVID-19 outbreak, we will continue prioritizing your health and well-being across our 20 locations throughout Nebraska, Kansas and Colorado.

We want to report to you that we have enhanced the way we serve our guests.

Effective Monday, March 16, our stores are focused on delivering Car Buying On Your Terms. Here’s what that means:

  • At-home Test Drives: We will deliver the vehicle of your choice to your door—fully sanitized and ready for a test drive. You’re able to keep the car for up to 24 hours, and we’ll also appraise your trade-in vehicle on the spot.
  • Simplified Process: Our team is standing by to help provide Instant Answers any way you’d prefer—over the phone, via email, text or instant chat.
  • Hassle-free Delivery: Our guests can take advantage of the vehicle being delivered to you, along with the final paperwork.
  • Service Pick-up & Return: We recognize now is not the time to have a service waiting area full of guests. As a result, we will pick-up and return any vehicle for service to any of our locations. Please contact your preferred service location for details. The vehicle will be fully sanitized at both pickup and delivery as a precaution against any spread of COVID-19.

We are actively monitoring the guidance provided by the Center for Disease Control and Prevention (CDC), the World Health Organization (WHO) and our local leaders for precautionary measures. In response to the most recent information, our stores have:

  • Instituted new deep cleaning and safety protocols for all stores and employees and will continue to enhance and evolve these measures as directed by the CDC guidelines and local government policies.
  • Implemented a “hands-free” policy for staff & guests, as well as limiting any outside visits from vendors to our stores beyond guests and employees
  • Posted relevant signage throughout the stores which provides information about COVID-19, and critical ways to avoid being exposed to it.
  • Increased the number of hand sanitizer stations throughout the stores, and relentlessly encouraging members of our team to wash their hands throughout the day.
  • Instructed all employees who are exhibiting symptoms of COVID-19 to self-monitor from home, and if necessary, visit a doctor.

In closing, we recognize this is a trying time for all of us. Our company has had the great privilege of serving our community for more than 60 years and we plan to continue doing so—through good times and bad. We will remain singularly focused on the health and well-being of our team, guests and community, and will steward our team through this tumultuous time so that we can remain an integral part of the communities we serve.

Thank you,

Baxter Auto

 

 

 

Mickey Anderson

President, Baxter Auto Group

 

 

Frequently Asked Questions 

What is Baxter Auto Group doing to keep guests safe when shopping in the dealerships? 

We’re actively monitoring the guidance provided by the Center for Disease Control and Prevention (CDC), the World Health Organization (WHO) and our local leaders for precautionary measures. In response to the most recent information, our stores have:

  • Instituted new deep-cleaning and safety protocols for all stores and employees, and will continue to enhance and evolve these measures as directed by the CDC guidelines and local government policies.
  • Implemented a “hands-free” policy for staff & guests, as well as limited any outside visits from vendors to our stores beyond guests and employees.
  • Posted relevant signage throughout the stores which provides information about COVID-19 and critical ways to avoid exposure.
  • Increased the number of hand sanitizer stations throughout the stores, and are constantly encouraging members of our team to wash their hands throughout the day.
  • Instructed all employees who are exhibiting symptoms of COVID-19 to self-monitor from home, and, if necessary, visit a doctor.

Additionally, we’ve split our stores into A/B teams to maintain operations while adhering to the gathering limit recommendations from the CDC. This will help us as we work to ensure the safety of our team members and our stores by reducing the number of active employees within each of our store locations. It also allows for deep-cleaning activities once our stores are closed, preparing our locations for the next team.

Can I still purchase a vehicle during this time? 

Absolutely. We’ve expanded our ability to complete a necessary vehicle purchase from anywhere, and to stay connected with you—our guests—from anywhere. In addition to morphing the operations of our physical locations, we’ve also implemented new systems, processes and tools that allow for our team to 100% remotely complete a transaction. This includes digital signatures on routine paperwork, over-the-phone consultations regarding protection plans and financing, and live updates regarding your vehicle’s service needs.

Can I service my vehicle with Baxter during this time?

Yep. Our service departments are open and here to serve you as needed. We recognize now is not the time to have a service waiting area full of guests. As a result, we’ll pick up and return any vehicle for service to any of our locations. Please contact your preferred service location for details. The vehicle will be fully sanitized at both pickup and delivery as a precaution against any spread of COVID-19.

Have Baxter dealerships’ hours changed?

Our Omaha and Lincoln dealerships are still open with the same hours.

Please check baxterauto.com/locations/ for our most up-to-date hours of operation.

What is Baxter doing to support its team members during this time?

We recently announced changes to many of our employee benefits, including the ability for our team to access a newly created care provider fund to help manage the recent school and daycare closures. This comes on top of temporarily waiving our absenteeism policy and covering quarantine and confirmed illness pay. We’ll also continue to offer benefits like paid family leave and free counseling services for the range of challenges our team might be facing.

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Contact Us

17950 Burt Street • Omaha, NE 68118

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Baxter Auto Group 41.2662427, -96.1946132.