Employee Spotlight Darin Harriman
Darin Harriman, Product Concierge
“As technology evolves, so must the customer experience. New vehicle technologies bring the responsibility to teach customers with the same meticulous attention to detail and care shown by the Mercedes-Benz engineers who designed them.”
– Mercedes-Benz Product Concierge Guide
Q: How did you become a Product Concierge?
Darin: I’m a naturally curious person. When I got into automotive sales in 2007, I spent a lot of time learning as much as I could about the products. So about five years ago I worked with Mercedes-Benz of Omaha to create this position. Now, Mercedes requires every U.S. store to have a Product Concierge.
Q: Do you still go through product training?
Darin: Oh yeah. I love to learn so, like everyone else, I go through formal training. And when a new model comes out or there’s a major design change, we travel to get that training. Plus, things are just always changing so I have to read up on stuff every week.
Q: What’s your favorite vehicle to deliver and why?
Darin: The new Mercedes-Benz S560. The S-Class has always been the leader in the industry for technology and safety. I love the WOW moments new owners have when I go over some of the features. My favorite feature to demonstrate is the active park assist.
Q: What do you do when you aren’t at work?
Darin: I wish I had more time for hobbies. I own The Twisted Post on 149th and Industrial so that takes all my time when I’m not at Mercedes-Benz of Omaha. When I had time, I loved water-sports like skiing, jet skiing, and fishing. I also used to juggle a lot. I once walked the 2-mile Corporate Cup run/walk with a friend who walked forward while I walked backward passing 6 juggling pins between us the whole way.
Q: What advice would you give someone interested in becoming a Product Concierge?
Darin: You have to have the desire to help people and continually learn. You also have to be a good listener, be patient, and have a passion for the product. It’s so important to spend time with the product to understand what it does but also to know and communicate what the driver will experience.